Telephony onboarding
Connecting AuraVoice to existing PBX and SIP infrastructure, and the phased onboarding plan.
AuraVoice connects to carrier SIP trunks, existing PBXs and PRI/E1 gateways through its bundled Asterisk, to WebRTC browser callers, and to Exotel, Twilio and Plivo. Each phone number is mapped to an agent, and every provider path can be tested with the built-in call simulator before a carrier is connected.
Onboarding phases
Timeline as stated in product material:
| Days | Phase | Work |
|---|---|---|
| 1–4 | SIP trunk ingestion | Connect PBX / SIP trunks over mTLS; validate codecs |
| 5–9 | RAG grounding and NLU | Index schemes, rate cards and FAQ policies into local, bot-isolated vector stores |
| 10–14 | Live helpline cutover | Route live traffic to published agents |